If the recipient opens the recall message first, then he or she will get a prompt notifying that you have recalled the message. Important to note is that the original message is still in the inbox of the recipient. You will need to open the email to see the request. The recall request email doesn’t have an email body. The subject of the request starts with Recall: followed by the original subject. So what happens after you have sent the recall request in Outlook? The recipient will find two emails in the inbox, the original email and the recall request. In this case, you will get a notification that Outlook was unable the recall the message for you: Recall Failed Receiving a Recall request If the recipient had Outlook open at the moment you sent the recall request but opened the original email first, then the recall will fail. In my experience, if the recall didn’t work, then you won’t see the Tracking button. Important to note is that you will only see the Tracking button if the recall was successful. In the ribbon you will find the Tracking button, when you click on it, you will get a report of the recall action and the status: Recall successfulĪnother option to check if the recall was successful is by opening the email from your sent items. Check if the Email Recall was successfulĪfter you have sent the recall request, how do you know if the email recall was successful? If a recall was successful, then you will receive an email message with the subject Message Recall Success followed by the original subject. In general, if you haven’t received any notification after a couple of hours or longer, then you can assume that the recall has failed. But for it to work all conditions that we discussed at the beginning of the article must be met. Recalling an email in Outlook 365 can take up to two minutes.
You can now choose if you want to only recall the message or also want to replace it with a new message. Choose if you want to recall or replace the message.If you have the simplified ribbon (small menu bar), then you will find the recall option under : If you can’t find the button, then see below for another method In the ribbon (menu bar) click on Move Actions and select Recall This Message In Outlook, navigate to Sent Items and open the email that you want to recall Follow the steps below to recall the email: When the above conditions are met, we can try to recall an email in Outlook. Recall messages must be enabled in Exchange Online (it’s by default).You cannot recall an email that is protected by Azure Information Protection.You cannot recall an Email from Outlook Online or the Outlook App on your mobile.The email must be unread by the recipient – the preview window also counts as read.Both you and the recipient must be using Outlook.Both you and the recipient must be working at the same organization (and using the same mail server).To successfully recall an email the following conditions must be met: Because unfortunately, the use cases that it works it really small.
Requirements to Recall an Email in Outlook 365īefore you try to recall your email message, it’s good to know in which conditions it works. In this article, I will explain the conditions that are required to recall an email in Outlook 365, how you recall an email, and how you can see if it was successful or not. Check if the Email Recall was successful.How long does it take to Recall an Email.Alternative method to Recall a Message in Outlook.Requirements to Recall an Email in Outlook 365.
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